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Impression : Negative
I just wanted to tell you that the site TruePoker needs to be put into
a blacklist. No joke. I have cashed out $105 in the beginning of
September, like 9 weeks ago and still didn't receive my money. They keep on
telling me to wait and that another bank draft has been issued (like 3
weeks ago) and I still have not received. I know it's not the mail
because I received several packages from California (I live in Montreal)
that were sent just over a week ago.
What's worst is that I have specifically requested for the funds to be
wired to me directly into my checking account so that we both have a
record but those Emails were completely ignored. They were like, no we'll
send you a check, that check never got here and upon request for wire,
they then told me about the re-issuing of the bank draft. Does it all
magically disappear in the mail?
The declining US dollar over that period went from 1.33CDN to
1.19CDN... that's a dead loss of $15 for me (if I ever receive the draft in the
upcoming week that is).
Please respond with your thoughts.
Our Comment : I personally don't think that the company is trying to deny you the entitled payment. Usually,
in larger organizations, these things
happen because of technical malfunctions and mess in management and in small companies, it tends to happen because of incompetence of
the staff. In your situation however, it seems to be the second case. We get plenty of similar complaints when it comes to small
online casinos. Once, I got a chance to survey a process of training of a new employee in one of the 'micro' online casinos. The whole
process took no longer than 30 minutes. After the 'training', the dumbfound employee started to work with software that took care of
withdrawal process. After couple of weeks she finally learned how to perform the withdrawals properly, but I just can’t image how much
headache she caused to those clients that got a chance to deal with her in the meanwhile.
We always suggest everyone to play on large gambling sites only. One of the signs of a responsible gambling company is availability
of 24/7 live support. You should definitely avoid the ones that say something like: 'Support is available 7 days a week
from 10am - 2am EST' Something must be wrong here. If you have a situation where your money is at stake due to some malfunction,
you don’t want to wait until the next day to resolve it.
We wish you luck getting your money, and we would appreciate if you let us know when it comes to a conclusion.
We will post your letter on our site, and it should appear
in google search results after some time.
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